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Work Orders

Please submit a work order request if you have a maintenance concern in your assigned room or apartment. This process must be completed in order to have your concern addressed in a timely manner.

Follow the steps below on how to submit a work order:

STEP 1: Login

  • Enter your Texas State netID and password and click Login.
  • Type in your phone number.

STEP 2: Enter Your Location

  • Click on the location drop-down menu and select the location where the work needs to occur.
  • Follow the same steps for the building and area drop-down menus (if selections are available).
  • Type in the Area/Room number of where the work needs to occur.

STEP 3: Select Your Problem Type

  • Select the type of work that needs to be done using the icons. (Only one icon can be selected per request.)

STEP 4: Describe Your Problem Type

  • Type in your description of the problem.

STEP 5: Submit Your Request

  • Your work order will now be submitted and you will be directed to the My Requests tab.


Review Your Request

  • Use the My Requests tab to view up-to-date information including work order status, job number, and notes.
  • Search for a work order request on the My Requests page by typing in a key word in the search box and clicking GO. This will pull up any of your requests with that word in it. (Ex: typing the word keys would pull up any request dealing with keys.)

Cable Issues

If you have an issue with your cable TV not functioning, contact Grande at 512-878-CATS (2287).

Trouble with the Internet

If you have internet connectivity issues, contact ITAC at 512-245-ITAC (4822)

 If you have problems submitting your online work order, please contact your resident assistant or residence director. For emergencies, contact the resident assistant on-call.