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Maintenance Request Information

Please submit a maintenance request if you have a maintenance concern in your assigned room or apartment. This process must be completed in order to have your concern addressed in a timely manner.


Non-Emergency Maintenance

Follow the steps below on how to submit a maintenance request:

STEP 1: Login

  • Enter your Texas State netID and password and click Login.
  • Type in your phone number.

STEP 2: Enter Your Location

  • Click on the location drop-down menu and select the location where the maintenance needs to occur.
  • Follow the same steps for the building and area drop-down menus (if selections are available).
  • Type in the Area/Room number of where the maintenance needs to occur.

STEP 3: Select Your Problem Type

  • Select the type of maintenance that needs to be done using the icons. (Only one icon can be selected per request.)

STEP 4: Describe Your Problem Type

  • Type in your description of the problem.

STEP 5: Submit Your Request

  • Your maintenance request will now be submitted and you will be directed to the My Requests tab.
     

Review Your Request

  • Use the My Requests tab to view up-to-date information including maintenance status, job number, and notes.
  • Search for a maintenance request on the My Requests page by typing in a keyword in the search box and clicking GO. This will pull up any of your requests with that word in it. (Ex: typing the word keys would pull up any request dealing with keys.)

Emergency Maintenance

Emergency maintenance is performed to resolve an issue that constitutes an immediate threat to self, immediate threat to the building, or is a major inconvenience. Examples of emergencies are overflowing toilet, air conditioner/heater not working, and no power in room/unit/area. To report emergency maintenance, follow the procedures below:

Residence Halls:

  • Monday-Friday, 8:00 a.m. – 5:00 p.m.: Call Housing Facilities Services at (512) 245-4680.
  • Monday-Friday, 5:00 p.m. – 10:00 p.m.: Contact the front desk of your residence hall and they will assist you in reporting your emergency.
  • Saturday or Sunday, 10:00 a.m. – 10:00 p.m.: Contact the front desk of your residence hall and they will assist you in reporting your emergency.
  • All Week starting at 10:00 p.m. – 10:00 a.m.: Call the Night Cat desk at (512) 245-1000 and they will assist you in reporting your emergency.

Bobcat Village:

  • Monday-Friday, 8:00 a.m. – 5:00 p.m.: Call Housing Facilities Services at (512) 245-4680.
  • Monday-Friday, 5:00 p.m. – 10:00 p.m.: Contact the office and they will assist you in reporting your emergency.
  • Monday-Friday, 10:00 p.m. – 10:00 a.m.: Contact the RA on duty and they will assist you in reporting your emergency. The number is posted at the office.
  • Saturday or Sunday: Contact the RA on duty and they will assist you in reporting your emergency. The number is posted at the office.

Parents

Please have your student login with their TXST credentials to the link provided above. They will be able to create and submit a maintenance request there.


Cable Issues

If you have an issue with your cable TV not functioning, contact Grande at 866-247-2633 (866-2GRANDE).

 If you have problems submitting your online maintenance request, please contact your Resident Assistant (RA) or Residence Director (RD). For emergencies, contact the Resident Assistant on-call.