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Getting Settled
Cable Service
Extended basic cable is provided in each hall room. Students may request other services through the cable company for an additional charge. Residents must provide their own coaxial cable. Report problems to Grande Communications, Inc. at 878-4880.
Electronic Network
Students have the ability to access the Internet and other electronic networks from university housing. Students are expected to abide by university, state and federal regulations related to accessing electronic networks. Students may be subject to disciplinary action for violating regulations relating to network access such as bombing (sending a large number of messages to another mailbox), spamming (sending racially or sexually offensive materials) and hacking (attempting to gain access to another computer or someone else’s account). Up-to-date virus protection software is available at no charge from the Office of Institutional Technology.
Emergency Assistance
Each residence hall room is connected to 911 emergency services. Dialing 911 connects the caller with University Police who can then identify the location of the caller. It is a violation of university policy to dial 911 when there is not an emergency. Dialing 911 from an apartment phone connects the resident to the San Marcos Police Department.
Hall Desk & Apartment Office Services
Each residence hall front desk and apartment office is staffed by resident assistants (RAs) and student workers. The office is the central business center. RAs and desk workers are responsible for welcoming guests, answering questions, making change, distributing mail and helping to ensure the safety of all residents. Students can offer suggestions, register complaints, compliment staff, ask questions about policies, submit maintenance requests and inquire about student life on campus.ID Cards
Residence halls require card access between 6 pm and 10 am, though some doors require access 24 hours-a-day. A resident’s student ID card serves as the access card to their assigned residence hall, as well as all dining facilities, library, bookstore, recreational sports and athletic events. Residents should not allow others to piggyback on their entry. Others coming into the hall should use their own card to gain access. Residents should contact the front desk if there are problems. Guests should be met at the door and escorted by a resident in the hall.
Residence halls require card access between 6 pm and 10 am, though some doors require access 24 hours-a-day. A resident’s student ID card serves as the access card to their assigned residence hall, as well as all dining facilities, library, bookstore, recreational sports and athletic events. Residents should not allow others to piggyback on their entry. Others coming into the hall should use their own card to gain access. Residents should contact the front desk if there are problems. Guests should be met at the door and escorted by a resident in the hall.
Laundry Facilities
Each facility has a coin-operated laundry facility. Laundry services are provided only to on-campus residents. Washers and dryers cost .75 cents per load. Do not leave laundry unattended. Report machine problems to MAC Laundry Company at 800-245-9323 or notify the front desk.
Mail Service & Delivery
Students are required to check their mailboxes daily. The U.S. Mail and Texas State campus mail are delivered and picked up Monday-Saturday. Deliveries, such as UPS or Federal Express, are accepted. For liability and safety reasons, non-mail deliveries, with the exception of flowers, are not accepted. Mail will not be delivered or forwarded during holiday or semester breaks within residence halls. Residents should provide a forwarding address when they move out. Mail is forwarded first-class to a designated off-campus address. Billing statements, refunds, grade notices and other valuable information are mailed to the address on file with the university. Texas State keeps both a permanent and local address on file for each student. The local address of students living on-campus is automatically updated to reflect the current hall and room of each student. Students who have moved off campus will need to update their address with the Registrar’s Office and leave a forwarding address with the hall desk.
Parking Services – 512/245-2887
Parking a vehicle on-campus is a privilege. Residents must have the proper permit to park in designated lots located near each facility. Parking spaces are limited and spaces within a zone may not be available to all students living within that zone. In such cases, students will be assigned a commuter zone parking permit and will be required to park in commuter lots. These lots are generally located on the perimeter of campus and are accessible by foot, bus or shuttle during the week. To obtain a parking sticker, students must provide an on-campus resident parking permit application, proof of payment of the permit and a vehicle registration card. Vehicles not displaying the proper permit, parked in the wrong zone or illegally parked in reserved or special designated spaces will be ticketed, towed or impounded. Texas State may regulate, limit or prohibit the following: motorcycles, bicycles, tricycles, skateboards, recreational vehicles, boats, trailers, inoperable vehicles, furniture movers, delivery men, solicitors and guests who, in Texas State’s reasonable judgment, have been disturbing the peace, disturbing other residents or violating the lease. Public Telephones & Pay Phones
The telephones located outside of each residence hall are for guest use. Visitors to a hall should use these phones to contact a resident who will then escort them inside. Use of house phones near the hall desk are restricted to brief, on-campus calls to university offices and residence hall rooms. Pay phones are located in some residence hall lobbies. Students must use a long distance calling card when using a pay phone.
Recreational Equipment
Most residence halls and apartments have recreational equipment that students can check out at the front desk. Some residence halls have exercise facilities available for residents as well. We encourage you to take advantage of these services. However, use of recreational equipment should be limited for noise, safety and space reasons. The Campus Recreation program has ample fitness equipment available to all enrolled Texas State students.
Telephone Services
A telephone line is provided to each hall resident. Students assigned to triple rooms will share one line with three voice mail boxes. Residents are responsible for providing their own telephone and are expected to maintain this line. Texas State departments will not call students on their long-distance cell phone numbers. Texas State Telephone Services supplies all student room phones with caller ID, call forwarding, call transfer, long-distance service, third-party calling and voice mail. University apartment residents may be responsible for activating their own phone service. Each residence hall student receives a seven-digit personal identification number (PIN) from Telephone Services to dial long distance calls from any on-campus telephone. These residents are responsible for all calls made using their pin, so it is important that students keep these numbers confidential. If a PIN is lost/stolen, the student should call Texas State Telecommunications at 245-8844 immediately. Using another person’s PIN constitutes fraud and is punishable by law, including dismissal from the university.