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Work Orders

Please submit a work order request if you have a maintenance concern in your assigned room or apartment. This process must be completed in order to have your concern addressed in a timely manner. 

Follow the steps below on how to submit a work order:

Register with the System (required only for first-time users)

  1. Enter the organization number (175578506) if asked for it. If not asked, proceed to #2.
  2. Enter your Texas State email address and click submit.
  3. Enter your last name and click submit.
  4. Enter your first name and click submit (phone number, etc. are optional).

Enter Your Request

  1. Click on the drop-down menu and highlight a location where the work needs to occur.
  2. Follow the same steps for building and area (if selections are available).
  3. Type in your room #.
  4. Select the type of work that needs to be done using the icons.
  5. Type in your description of the problem.
  6. Type in the best time for a staff member to come by (if prompted).
  7. Click on the drop-down menu and select a purpose code (if prompted).
  8. Enter a request date for completion (if prompted). Use the calendar or type in a date (ex. 12/06/04).
  9. Type in the following password: reslife
  10. Click submit.

Your work order will now be inputed and you will be directed back to the My Request tab.

Review Your Request

  • Use the My Request tab to view up-to-date information including work order status, job number and notes.
  • Search for a work order request by typing in a key word in the Search box and clicking GO. This will pull up any of your requests with that word in it. (ex: keys would pull up any request dealing with keys).

Cable Issues

If you have an issue with your cable TV not functioning, contact Grande at 512-878-CATS (2287).

Trouble with the Internet

If you have internet connectivity issues, contact ITAC at 512-245-ITAC (4822)

 If you have problems submitting your online work order, please contact your resident assistant or residence director. For emergencies, contact the resident assistant on-call.