Extended basic cable is provided in each hall room. Students may request other services through the cable company for an additional charge. Residents must provide their own coaxial cable. Report problems to Grande Communications, Inc. at 878-4880.
Students have the ability to access the Internet from university housing. Students are expected to abide by university, state and federal regulations and may be subject to disciplinary action for violating regulations relating to network access such as bombing (sending a large number of messages), spamming (sending racially or sexually offensive materials) and hacking (attempting to gain access to another computer or someone else’s account). Up-to-date virus protection software is available at no charge from the Office of Institutional Technology.
Hall Desk & Apartment Office Services Each residence hall front desk and apartment office is staffed by resident assistants (RAs) and student workers. The office is the central business center. RAs and desk workers are responsible for welcoming guests, answering questions, making change, distributing mail and helping to ensure the safety of all residents. Students can offer suggestions, register complaints, compliment staff, ask questions about policies, submit maintenance requests and inquire about student life on campus.
Residence halls require card access between 6 pm and 10 am, though some doors require access 24 hours-a-day. A resident’s student ID card serves as the access card to their assigned residence hall, as well as all dining facilities, library, bookstore, recreational sports and athletic events. Residents should not allow others to piggyback on their entry. Others coming into the hall should use their own card to gain access. Residents should contact the front desk if there are problems. Guests should be met at the door and escorted by a resident in the hall.
The laundry facilities within each hall are available for resident use at no extra charge. The cost to operate these facilities are included in the semester housing rate billed to the student. Report machine problems to the front desk.
Mail Service & Delivery
Students are required to check their mailboxes daily. The U.S. Mail and Texas State campus mail are delivered and picked up Monday-Saturday. Deliveries, such as UPS or Federal Express, are accepted. For liability and safety reasons, non-mail deliveries, with the exception of flowers, are not accepted. Mail will not be delivered or forwarded during holiday or semester breaks within residence halls. Residents should provide a forwarding address when they move out. Mail is forwarded first-class to a designated off-campus address. Billing statements, refunds, grade notices and other valuable information are mailed to the address on file with the university. Texas State keeps both a permanent and local address on file for each student. The local address of students living on-campus is automatically updated to reflect the current hall and room of each student. Students who have moved off campus will need to update their address with the Registrar’s Office and leave a forwarding address with the hall desk.
Most residence halls and apartments have recreational equipment that students can check out at the front desk. Some residence halls have exercise facilities available for residents as well. However, use of recreational equipment should be limited for noise, safety and space reasons. The Campus Recreation program has ample fitness equipment available to all enrolled Texas State students.
Telephone Services A telephone line is provided to each hall resident. Students assigned to triple rooms will share one line with three voice mail boxes. Telephone Services supplies all student room phones with caller ID, call forwarding, call transfer, long-distance service, third-party calling and voice mail. Residents are responsible for providing their own telephone and are expected to maintain this line.
If you are experiencing problems with the phone line not working, you will need to speak with your RA and have the line tested. If after the line is tested and the problem persists, call ITAC at 512-245-4822.
If you notice items broken or dirty when you move-in you may request a work order for the item to be repaired or cleaned.